I worked for Douglas for 5 years and would have no hesitation in recommending him to any business that is looking to add value to their organisation. He has the ability of being able to tune in very quickly to what is required to improve performance and reduce costs. He is just as adept at developing the right strategy for the business as he is at zoning in on the detail and coaching where required to maximise individuals' performance. Many people are strong on vision and strategy, implementing sound business processes, improving process efficiency or developing and improving the people, Douglas is quite unique in that he is strong across the board and, unlike many who are skilful at talking about it, he has actually delivered it.Although I’m usually a hard man to please, Pete and his team were excellent. They offer such a quality service that is second to none and goes beyond all expectations. I will definitely be recommending this company to everyone I know.